Refund policy

We have a strict no return policy, which means all sales are final. Please ensure you are certain about your purchase before completing checkout, as we do not accept returns, refunds, or exchanges for change of mind.

If you have any questions about a product before purchasing, you can contact us at lethuzuk@gmail.com or WhatsApp 0649804085.

Items sent back to us without prior written approval will not be accepted.

You can always contact us for any order-related questions at lethuzuk@gmail.com or WhatsApp at 0649804085.

Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item. Include your order number and clear photos of the item and packaging so we can evaluate the issue and determine an appropriate solution. If the claim is approved, we will arrange a repair or replacement at our discretion.

Exceptions / non-returnable items
All products are made to order and are non-returnable. We do not accept returns or exchanges on custom or personalized items, sale items, or gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch before purchasing if you have any questions about a specific item.

Exchanges

We do not offer exchanges. Please review your order carefully before completing your purchase.

Refunds

As we do not accept returns, refunds are not issued for change of mind. Refunds will only be considered if an item is confirmed to be defective or incorrect. If approved, refunds will be processed to your original payment method. Please allow your bank or credit card provider time to process the transaction.